Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below.
"We" or "Our" means JR Sales trading as Blackriver Rock. "You" or "your" means the person accessing, using or ordering from our website over the Internet.
Goods are supplied by JR Sales to you and the contract of sale then exists between you and JR Sales. These terms and conditions cover all sales made through this website.
Prices, description and availability of goods
Prices are subject to change without notice and all goods are sold subject to availability. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:
Your name and address
Your contact telephone numbers (to enable us to contact you in the event of a query)
Your e-mail address
Links to / from 3rd party websites
We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.
The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.
Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software.
To help us keep your personal information strictly confidential you should keep your password secret.
While we use SSL encryption to protect sensitive information online, we also protect your personal details off-line.
All employees are kept up-to-date on our security and privacy practices.
You can also be assured that when you make a payment that your payment information is totally secure and is handled by the industry leading payment gateway systems.
All UK orders are sent by Royal Mail. All overseas orders are sent via Air Mail.
Free Shipping on all UK orders over 60.00. Postage prices are based on Royal Mail weight/price tables. All items have been given weights in kgs. (actual weight of item not wrapped for posting) All weights are added up in the checkout and the relevant charge is made automatically. This information will be detailed in the item description and a postage calculator is available before committing to order. We aim to dispatch all orders within 5 working days of you placing them, however, some items on this site are delivered straight from the manufacturer and will take longer to arrive. Other items are ordered in on a weekly basis. Delivery will be made as soon as possible after your order is accepted and within 28 days of your order. If you do not receive your order after 28 days please get in touch with us.
Returns and Refunds
We want you to be satisfied every time you shop with us.
Our no quibbles guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to us within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation.
It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of goods made to the customers personal specifications.
Returns can be sent to JR Sales, 9 Greenbank Road, Bewdley, Worcestershire, DY12 2JF. It is vital that you enclose a covering letter with the return detailing your name, full address, order number, the website you ordered the item from and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.
Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods. If however the goods are faulty then the postage costs will be refunded.
Please Contact Us before Returning any item.